BitF 2017

July 13th – 16th 


MAIN SALE: SOLD OUT

NEXT SALE: JUNE 18TH @ 8:00 pm PDT

PURCHASE CHILD/YOUTH

 

Successfully Complete a Reservation? What to do Next.

You should have received an email with the subject: “ACTION REQUIRED” [email protected] This will have your purchase code and instructions on how to pay for you ticket.

Please read the email carefully and follow instructions to complete purchase.

YOU HAVE UNTIL MAY 6th 11:59:59 pm PDT to COMPLETE YOUR PURCHASE OTHERWISE YOUR RESERVATION IS FORFEIT


Frequently Asked Questions

How Does The Main Sale Work?

To help describe our unique ticket purchasing innovation, one of our fellow Burners has created this incredibly handy info-graphic to help describe the system.

How many tickets are available this year?

~1200 is the total number of tickets available.

  • 200 – Early volunteers
  • 500 – Directed Tickets
  • 500 – Main Sale

This is the same as last year. The community feels that given our current volunteer participation level and transition to a new style of production that no increase in the number of available tickets is warranted.

How much are tickets this year?

$160, this is a $9 increase from last year. This reflects increase costs and a heavily increased art grants budget

Why are you doing all these different steps?

We want to ensure that everyone gets a fair chance at getting a ticket, while minimizing the stress of purchasing one.

This way spreads out the process, giving everyone plenty of time to provide us information and purchase details, while minimizing the information and problems that could happen during the “big race”.  Be warned that the tickets will sell out.  Please be on time when you make your ticket reservation.

Should I register ahead of time?

Yes. Registration closes the day before reservation.

Is there any advantage in registering more than once?

No. In-fact, you’ll be at a disadvantage trying to use multiple accounts to make reservations, tickets will go almost instantly.

Is there a limit to the numbers of participant tickets I can reserve?

Yes. In the main sale, there is a maximum of 2 ticket reservations per order.
In the Last Minute Sale, you will only be able to register for ONE ticket.

I’ve been told I have a Directed Ticket. Do I have to go through all that registration stuff?

No, those who are certain to be receiving a directed ticket does not need to participate in the main sale this year.

What if I lose my ticket purchase code (TPC)?

Your TPC is like cash.  If you lose it, that is your responsibility.  We are not liable for lost or duplicated TPCs, so be sure to submit your email address to Quicket properly.

How can I pay for this?

You must have a valid credit card to buy your ticket.  We recommend only VISA or Mastercard as American Express may cause problems.

I don’t have a credit card. Do you accept a cheque?

No.

Also, no cash, sexual favours, bonded labour contracts nor first born children.

What happens if the event is postponed or cancelled? What is the refund policy?

If the event is postponed, all tickets will be valid for the rescheduled event.  If you can’t make it that day, you will be entitled to a full refund.  You will also get a full refund if we cancel the event.

My car broke down on the way there. Can I get a refund?

No.

I got impaled by a Unicorn horn. Can I get a refund?

No.

Even when you have a doctor’s certificate about said horn!

I am in a wheelchair and will be with my caregiver. What is the ticketing policy?

Not enough of our key project leads or volunteers have gotten a ticket, what can I do?

Can I bring my kids?

Children 6 and under are eligible for a $8 CAD ticket.

Youth Tickets are for those between 7 and 18 and will be $80 CAD

These tickets do not need to be reserved and are available at the time of purchase. Guardian MUST already have a ticket for themselves.

Can I use my smartphone or tablet device to log on and secure my tickets?

Yes you can but it is highly advised to use a laptop/desktop as these tend to be more user friendly with time sensitive stuff as this. [Recommended browsers: Chrome, Firefox, Safari]

I don’t have access to a computer. What should I do?

Find someone with a computer or smartphone and borrow theirs (or go to a Library!).  It should only take a few minutes to set yourself up.  Be aware that you will need to use it to register, reserve and purchase your ticket.

Do I need to bring my paper ticket?

We encourage you to download the ticket onto your smartphone, however if this is not feasible bring a hard-copy. This will be surrendered at the gate and recycled. LEAVE NO TRACE!

Will there be a second round of ticket sales?

Any tickets are left over from all previous 2017 sales will be made available in a Last Minute Sale.

The last minute sale will start June 18th and run until all tickets are sold out.

There will be no reservation or registration phase, this last batch will be open the public and you will need to purchase the ticket at checkout.

I cannot come to the event. Can I transfer the ticket to a buddy?

We are sorry to hear that  you cannot make it but the good news is that you can absolutely transfer the ticket.  This feature is built right into the Quicket system.

In order to transfer your ticket to a friend, login with your Quicket account, find your ticket and click the “transfer ticket” link.

The person you have transferred the ticket will need to provide all their personal details into a form and accept the waiver before the ticket becomes available to them. As stated in the purchase phase their name must be that of their official government issued ID.

Your ticket transfer should be completed by Wednesday, July 12, at 11:59:59 PM PDT. While it is still technically possible, we can not guarantee your ticket transfer beyond that date.

Be 1000% sure about the recipient email address which you are transferring the ticket to. If an incorrect email address is submitted, the ticket will disappear into the void and the Registration Team will not be able to help you!

Instructions with screenshots can be found here: http://help.quicket.co.za/customer/en/portal/articles/942501-transfer-tickets-to-someone-else

I’m still in elementary school. Can I go?

Only if you are accompanied by your parents/legal guardian.  You must be 19+ to go unaccompanied.

What if I can’t afford a participant ticket?

Subsidy pricing are available for all ticketing phases.

Subsidy pricing must be applied for via a application form found here.

When applying for a subsidized ticket, PLEASE USE THE EMAIL YOU SIGNED UP WITH FOR YOUR QUICKET ACCOUNT.
Subsidy pricing will not guarantee you a ticket – you will still need to acquire a ticket via one of the normal phases, however if you do acquire a ticket it will be provided to you at a reduced cost.

To apply subsidy pricing to your directed tickets, contact your team lead who assigned you your ticket

Subsidy ticket price this year is 50% off regular price @ $80.00

FOR DIRECTED TICKET HOLDERS:
Your subsidy code will not work in tandem with your directed ticket code. Please talk to your project lead to arrange for your directed ticket price to be adjusted.